Legal
Terms & Conditions
Last updated: July 2025 · Applies to all bookings and use of www.stillpoint.co.in
Please read these Terms carefully before confirming a booking. They cover your rights and obligations with respect to Still Point programmes, including our cancellation and refund policy, Wellbeing Outcome Guarantee terms, and health and liability provisions.
1. Agreement to Terms
These Terms and Conditions ("Terms") govern your access to and use of the Still Point Earth Wellness website at www.stillpoint.co.in ("Website") and the booking of any wellness programme offered by Still Point Earth Wellness ("Still Point", "we", "us", or "our").
By submitting an enquiry, confirming a booking, or making a payment, you agree to be bound by these Terms. If you do not agree, please do not proceed with a booking.
Still Point reserves the right to amend these Terms at any time. The version published on the Website at the time of your booking confirmation shall apply to your booking.
2. Wellness Programmes
Still Point designs and delivers curated wellness programmes at partnered boutique resorts across India. Our current programme offerings include:
- —The Reset — 2-night introductory programme
- —The Restore — 5-night intensive programme
- —The Team Reset — corporate group retreat (customised duration)
Programme availability is subject to resort partner schedules and practitioner availability. Still Point reserves the right to modify programme content, schedules, or partner resorts without notice, provided the core nature and quality of the programme is maintained.
3. Booking and Payment
All bookings are initiated via the enquiry form on our Website or through direct communication with our team. A booking is confirmed only upon:
Pricing:
- —All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- —Prices include accommodation at the partner resort, all meals as specified in the programme, practitioner fees, programme materials, and the 30-day continuity protocol.
- —Travel to and from the resort is not included unless explicitly stated.
- —Prices are subject to change. The price confirmed at the time of booking shall be honoured.
Payment:
- —A deposit of 30% of the total programme fee is required to confirm a booking.
- —The balance is due 14 days before the programme start date.
- —Bookings made within 14 days of the programme start date require full payment at the time of booking.
- —Accepted payment methods will be communicated at the time of booking.
- —Receipt of written confirmation from Still Point (email)
- —Payment of the applicable booking deposit or full programme fee, as specified
4. Cancellation and Refund Policy
We understand that circumstances change. Our cancellation policy is as follows:
| Cancellation Timing | Refund / Forfeiture |
|---|---|
| 30 or more days before programme start | Full refund of deposit and any amounts paid, less a ₹2,000 processing fee |
| 15–29 days before programme start | Deposit (30%) is non-refundable. Balance paid is fully refunded. |
| 7–14 days before programme start | 50% of total programme fee is non-refundable |
| Less than 7 days before programme start | 100% of total programme fee is non-refundable |
| No-show (failure to arrive without cancellation) | 100% of total programme fee is forfeited |
All cancellation requests must be submitted in writing to nihit@stillpoint.co.in. Refunds, where applicable, will be processed within 14 business days to the original payment method.
5. Booking Transfers and Rescheduling
You may transfer your booking to another individual or reschedule to a different programme date, subject to the following:
- —Transfer requests must be made at least 14 days before the programme start date.
- —One complimentary reschedule is permitted per booking, provided the request is made 14+ days in advance.
- —Subsequent reschedules are subject to a ₹3,000 administration fee.
- —Transfers and reschedules are subject to availability.
6. Wellbeing Outcome Guarantee (Pilot Terms)
During our launch phase, Still Point offers a Wellbeing Outcome Guarantee to participants in selected programmes. This guarantee is governed by the following terms:
What the guarantee covers:
- —A measurable improvement in your Wellbeing Baseline Score (WBS) between Day 1 and your final day of the programme.
- —The WBS is assessed by our wellness practitioners using standardised questionnaires covering sleep, stress, energy, and digestion.
What the guarantee does not cover:
- —Improvement in any specific medical condition or symptom.
- —Outcomes related to pre-existing health conditions disclosed after programme commencement.
- —Situations where programme protocols were not followed as instructed by practitioners.
- —External factors outside the programme environment (e.g. personal circumstances, stress introduced during the programme).
Guarantee redemption:
- —If your WBS does not improve by the end of your programme, you may request a partial credit towards a future Still Point programme (not a cash refund).
- —The credit value is at the discretion of Still Point and will be communicated in writing.
- —Guarantee claims must be submitted within 7 days of programme completion.
Still Point wellness programmes are complementary wellness experiences, not medical treatment. No representation is made that any programme will prevent, treat, or cure any illness or medical condition.
7. Health and Medical Responsibility
Our programmes involve Ayurvedic treatments, dietary modifications, yoga, and naturopathic protocols. You are responsible for ensuring that you are medically fit to participate.
- —You must disclose all relevant medical conditions, allergies, medications, and recent surgeries prior to programme commencement.
- —Participation in any programme element is at your own discretion. You may opt out of any specific treatment at any time.
- —Still Point strongly recommends consulting your physician before participating if you have any chronic medical condition, are pregnant, or have recently undergone surgery.
- —Still Point practitioners are qualified wellness professionals. They do not provide medical diagnosis, treatment, or prescriptions.
8. Limitation of Liability
To the fullest extent permitted by applicable law:
- —Still Point's total liability to you in connection with any booking shall not exceed the total amount paid by you for that specific programme.
- —Still Point is not liable for any indirect, incidental, consequential, or punitive damages arising from your participation in a programme or use of the Website.
- —Still Point is not liable for acts or omissions of partner resorts beyond what is within the scope of the agreed programme.
- —Still Point is not liable for any loss, injury, or damage arising from your failure to disclose relevant health information.
- —Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by Indian law.
9. Participant Conduct
You agree to conduct yourself with respect towards resort staff, fellow programme participants, and our practitioners throughout your stay.
Still Point reserves the right to remove any participant from a programme without refund if their conduct is deemed disruptive, harmful, or incompatible with the programme environment. This includes but is not limited to: verbal or physical aggression, non-compliance with practitioner instructions affecting other guests, or consumption of alcohol or non-prescribed substances during the programme.
10. Intellectual Property
All content on this Website — including text, images, programme descriptions, branding, and the Wellbeing Baseline Score methodology — is the intellectual property of Still Point Earth Wellness. You may not reproduce, distribute, or commercially exploit any content without prior written permission.
11. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of India.
Any dispute arising from these Terms or a booking shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of courts in India.
For consumer disputes, you may also approach the relevant Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.
12. Contact
For any queries relating to these Terms, bookings, cancellations, or complaints, contact us at:
Name: Nihit Sinha
Designation: Founder, Still Point Earth Wellness
Email: nihit@stillpoint.co.in
Phone: +91 96439 23149