Legal
Privacy Policy
Last updated: July 2025 · Effective for all data collected via www.stillpoint.co.in
Still Point Earth Wellness takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how it is stored, and your rights under India's Digital Personal Data Protection Act, 2023. We collect only what is necessary to respond to your enquiry and deliver our programmes.
1. Overview
Still Point Earth Wellness ("Still Point", "we", "us", or "our") is committed to protecting the personal data of every individual who interacts with our website at www.stillpoint.co.in ("Website") or enquires about our wellness programmes.
This Privacy Policy is published in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India and applies to all personal data we collect from individuals located in India and internationally.
By submitting an enquiry form, contacting us via email or WhatsApp, or otherwise providing your personal data, you consent to the collection and processing described in this policy.
2. Personal Data We Collect
We collect only the data necessary to respond to your enquiry and, if you proceed to book, to deliver your wellness programme.
a) Enquiry data (collected via our website form):
- —Full name
- —Email address
- —Phone number (WhatsApp preferred)
- —Programme of interest
- —Preferred travel dates
- —Any health or wellness context you choose to share
b) Communication data:
- —Emails or messages you send us
- —WhatsApp correspondence
- —Any attachments or documents you share voluntarily
c) Website usage data (collected automatically):
- —IP address and approximate geographic location
- —Browser type and device information
- —Pages visited and time spent (via analytics tools)
- —Referral source (how you found our website)
3. Purpose of Processing
We process your personal data for the following purposes, each grounded in a lawful basis under the DPDP Act:
| Purpose | Lawful Basis |
|---|---|
| Responding to your enquiry | Consent / Contractual necessity |
| Sending programme details, pricing, and availability | Consent |
| Processing bookings and payments | Contractual necessity |
| Delivering and personalising your wellness programme | Contractual necessity |
| Sending post-programme follow-up and continuity materials | Consent |
| Improving our website and services | Legitimate interest |
| Compliance with applicable legal obligations | Legal obligation |
4. Data Storage and Retention
Your enquiry data is stored securely in our customer relationship management system. We use industry-standard encryption and access controls to protect stored data.
We retain enquiry data for a maximum of 24 months from the date of last contact. Booking-related data (name, contact details, programme records) is retained for 7 years for accounting and tax compliance purposes, after which it is permanently deleted.
Website analytics data is retained for 12 months in aggregated, anonymised form.
6. Your Rights Under the DPDP Act 2023
As a data principal under India's DPDP Act 2023, you have the following rights:
- —Right to access — request a copy of the personal data we hold about you
- —Right to correction — request correction of inaccurate or incomplete data
- —Right to erasure — request deletion of your data, subject to legal retention requirements
- —Right to withdraw consent — withdraw your consent to marketing communications at any time
- —Right to grievance redressal — raise a complaint with our Grievance Officer (details below)
- —Right to nominate — nominate another individual to exercise rights on your behalf in the event of incapacity
To exercise any of these rights, write to us at nihit@stillpoint.co.in. We will acknowledge your request within 72 hours and resolve it within 30 days.
7. Grievance Officer
In accordance with the DPDP Act 2023 and IT Act 2000, the details of our Grievance Officer are:
Name: Nihit Sinha
Designation: Founder, Still Point Earth Wellness
Email: nihit@stillpoint.co.in
Phone: +91 96439 23149
Address: India
9. Data of Minors
Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us immediately at nihit@stillpoint.co.in and we will delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our data practices. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website following an update constitutes acceptance of the revised policy.